General info

Geography
Denmark measures 43,098 square kilometers and is located in the European region of Scandinavia and the Baltic. The country is flat without hills and mountains. The highest point is only 173 metres above the sea.

Apart from Jutland, which is attached to Germany, Denmark is a concentration of small islands. The biggest ones are Sealand, where you will find Copenhagen, Funen and Bornholm. Denmark has one of the largest coast lines in Europe, meaning you are never far from the sea.

But Denmark is actually more than that. The Faroe Islands in the North Atlantic and Greenland, which is part of the North American continent, also belong to Denmark but have autonomous self-rule.

Time zone
Denmark follows Central European Time (CET) which is one hour ahead of Greenwich Mean Time (GMT) and six hours ahead of Eastern Standard Time (EST).

From the last Sunday in March to the last Sunday in October, the country has Daylight Saving Time, meaning that the clocks are turned one hour forward.

Danes use the 24-hour clock system and write the day before the month, for example 12 May 2012 will be written 12.05.2012.

Copenhagen Green City
Copenhagen intends to be carbon-neutral by 2025. In terms of Energy Performance, an estimated 75% of the CO2 reductions will come from initiatives in relation to the city’s energy system mainly involving an increase in the share of renewable energy in the City’s district heating.

The city has clearly set itself the overall goal to be the world’s best city for cyclists. The goal is to have 50% of people cycling to their place of work or education in Copenhagen in 2015 (the 2010 figure was 35%), thereby contributing to meeting the ambitious goal of CO2 neutrality by 2025. The KARMA initiative to promote cycling amongst citizens shows good buy-in from all City stakeholders, as does the city’s pedestrian strategy. Communication actions to engage citizens are very effective; Copenhageners feel they are part of the solution.

Copenhagen is world’s greenest city – again!

Visa information
If you wish to visit Copenhagen, you should inquire whether you will need a visa or not. If you do, make sure to file an application in due time.

If you are an EU citizen, you must either present a passport or an ID card valid for the duration of your stay in order to enter Denmark for tourist visits of up to three months.

Citizens of other countries must have a valid passport. Some non-EU citizens are required to produce a visa. Please contact your travel agent or the nearest Danish diplomatic post for further information.

Find more information at the website of the Ministry of Foreign Affairs of Denmark.

Embassies
Copenhagen is home to many foreign embassies and consulates.

Find your embassy in The Copenhagen Book list of embassies.

Health insurance
Visiting Copenhagen as a citizen of an EU country, you are covered by public health insurance within the limits agreed upon between your own country and the Danish authorities.

Also, as a temporary foreign visitor, you are entitled to free medical treatment in hospitals and emergency wards if you are taken ill or have an accident, provided that you have not travelled to Denmark with the intention of obtaining treatment and are physically unable to return to your own country.

If you are a citizen of a non EU country, you should ensure that you have adequate health insurance. Check with your travel agency or your insurance company.

Emergencies
In case of an emergency while you are in Copenhagen, always dial 112. It is a free call which will connect you to the police, fire brigade or hospital. If you need a chemist or dentist, there are a few which are open 24 hours.

Currency
The currency in Denmark is Danish Kroner (DKK). One krone is divided into 100 Øre.
Coins are circulated in the following denominations: 50 Øre (copper) 1 Krone, 2 Kroner, 5 Kroner (silver, each with a hole in the centre) 10 and 20 Kroner (both brass)

Bank notes are issued in denominations of: 50, 100, 200, 500 and 1,000 Kroner
If you are carrying more than EUR 10,000, when travelling to or out of Denmark, you have to declare it to SKAT. This applies regardless of whether you travel to and from another EU member state or a non-EU member state.

Some places accept Euros, American Dollars, Norwegian and Swedish Kroners, but please note that the exchange rate is not to your benefit.

Banks and currency Exchange
Credit cards
The most common credit card in Copenhagen is VISA, but you should have no problem finding ATMs/cash machines that accept Mastercard and American Express as well. Bring your PIN code.

In Copenhagen major credit cards are widely accepted at hotels, stores, cafes and restaurants. It is a good idea always to ask beforehand though. Some places might charge a fee when accepting foreign credit cards as payment. Be sure to bring your PIN code and a picture ID when using a credit card in Denmark.

Lost or stolen cards
If your credit card gets lost or stolen while you are in Copenhagen, call the Danish PBS/Nets 24-hour hotline on tel.: +45 4489 2750 to block your card.

ATMs/cash machines
ATMs offer a convenient way of withdrawing Danish money on a credit or debit card. Most banks have ATMs outside that are open 24 hours. All major cards are accepted.

Banks and bureaux de change
Banks are open from 09:30 to 16:00 on weekdays with late hours until 18:00 on Thursdays (closed Saturdays and Sundays). There are numerous cash machines throughout the city and the plentiful bureaux de change are open during weekends, for example Forex at Nørreport Station and Copenhagen Central Station.

Cheques
Personal cheques made out by foreign visitors are normally not accepted, but banks cash Euro cheques and recognised traveller’s cheques at a fee.

Electricity
Denmark, like most other European countries, has 220-volt AC, 50Hz current and uses two-pin continental plugs.

If you visit from the UK and Ireland, you will need an adaptor for electric appliances, whereas North Americans need a transformer in order to use their 110/125V appliances.

Internet and wifi
In Copenhagen there are several ways to go online. Cafes and hotels with wireless Internet can be found throughout the city.

You can also visit our tourist information, Copenhagen Visitor Centre at Vesterbrogade 4A, across from Tivoli Gardens, where there is always free wifi and a chance to rest your feet, while searching for information, uploading photos to Facebook or checking your emails.

Tipping
In Copenhagen, tipping is not a tradition. If you receive an extraordinary good service, you are welcome to reward it with a tip, but it is not expected.

Service is normally included in the bill at restaurants, hotels and taxis. Thus it is optional whether to round up the bill or not. Waiters and waitresses, taxi drivers etc. earn higher wages than in other countries and are not dependent on tips in the same way.

Tipping is greatly appreciated, but not expected, and you should only do so if you feel you are getting exceptionally good service. If you do so 10 percent of the bill is sufficient.

Top 10 Copenhagen mobile apps
Whether it is for maps, restaurants, shopping or nightlife, there are many smartphone apps available to guide you during your visit to Copenhagen – and with the countless options for free wifi at the city’s cafes, as well as at the Copenhagen Visitor Centre, you will be able to download your app from all over the city. Here, you will find the top 10 Copenhagen apps within various categories – take your pick and enjoy your Copenhagen stay, guided by your phone.

Weather

Lost property & theft
If you loose your property, either by mistake or theft, in Copenhagen, here is where to call or go.

Main lost property office
Copenhagen Police Slotsherrensvej 113 2720 Vanløse Tel.: +45 3874 8822

Opening hours: Monday, Wednesday and Friday 09:00 – 14:00 Thursday 09:00 – 17:30 Sat/Sun closed.

Airport
For lost luggage or possessions left behind on a plane, contact the relevant airline or:
Copenhagen Air Service Copenhagen Airport Tel.: +45 3247 4725
Opening hours: Daily 08.00 – 20.00

Buses
Call HUR general information and state the number of the bus on which you have lost your property. The answering machine is in Danish, so get someone to help you. Tel.: +45 3613 1415.

Trains
Call the relevant terminus (end station of the line you travelled by) or the central S-train information office in Copenhagen. Tel.: +45 2468 0960
Opening hours: Mon – Sun 10.00 – 13.00

Lost property is kept for up to seven days and if it has not been picked it will be handed over to the police.

Trick or pocket thieves
Beware of your belongings when you are in locations with large crowds of people, for example while using public transportation, at Copenhagen Central Station, Nørreport Station, Copenhagen Visitor Centre and the pedestrian shopping street Strøget. In case your belongings are stolen, please contact Danish police.

Smoking
Denmark has a smoking ban in all public indoor areas along with most other western European countries.

In Copenhagen smoking is forbidden in public buildings and private businesses – including restaurants, pubs, shops, public transport, entertainment venues and workplaces.

The only exception from the ban is for establishments with an area less than 40 square metres, which do not serve fresh food – so you can still enjoy a cigarette in some smaller pubs if you are lucky – some places have installed special smoking rooms but most refer smokers to the streets.

Likewise if you visit a Danish home – smoking and non-smoking – it is expected that you step outside if you need to smoke.

Post offices
Here are a couple of post offices in the centre of Copenhagen if you want to send a postcard from Copenhagen to your loved ones.

General opening hours: Monday – Friday: 09:00/10:00 – 17:00/18:00, Saturday: 09:00 – 12:00, Sunday closed.

Opening hours
Since the liberalisation of the socalled Danish closing hour law 1 October 2012, the shops in Copenhagen are allowed to stay open every Sunday and longer on Saturdays and weekdays.

Opening hours vary though, and department stores and supermarkets usually stay open longer. Outside ordinary shopping hours various kiosks are open for sale of tobacco, newspapers and sweets etc. Bakeries, florists and souvenir shops are usually open seven days a week.

These are the most common opening hours:
Monday – Thursday 10:00 – 18:00
Friday 10:00 – 19:00
Saturday 10:00 – 16:00
Sunday 12:00 – 16:00